Warranty conditions

AQVA Finland Oy (Business ID: 2351337-8), hereinafter referred to as the Seller, issues these delivery and warranty terms and conditions.

AQVA Finland Oy

Terms and Conditions of Delivery and Warranty for Water Purification Products and Water Analyses

Provision of Agreement in Advance. These contractual and warranty terms have been available to the buyer upon request prior to the acceptance of the delivery agreement or placing of the order.

Complaints regarding the delivery, delivery contents, instructions for use, or the content of this agreement must be made within fourteen (14) days of receipt of the goods. Transport damages must be reported immediately, and in any case within the aforementioned fourteen-day period.

In disputes between an individual consumer (the buyer) and the seller, the consumer is always protected by the applicable consumer protection legislation. Finnish law is applied without exception.

Delivery may be based on:

a) A written or verbal offer made by us and accepted by both buyer and seller. The buyer is deemed to have provided sufficient initial information and has not intentionally omitted anything essential. The seller considers it has received enough data to accept the terms and conditions outlined herein.

b) The buyer’s independent judgement regarding the suitability of a filter device, for example based on information provided on the website, in which case the seller’s liability is limited with respect to the suitability, functionality, or effectiveness of the filter. Any issues related to filtration capacity, filter lifespan, or other performance matters will be resolved on a case-by-case basis, with the seller aiming to act in good faith.

Delivery. Devices are delivered according to the schedule agreed upon either verbally or in writing. The seller must inform the buyer if the estimated delivery time cannot be met, and if possible, also communicate the reason and a new estimated delivery time immediately. The buyer is not entitled to contractual penalties for delays unless the delay exceeds two (2) months from the agreed date. After this period, the buyer is entitled to a one-time penalty of five percent (5%) of the value of the delivery portion. If the seller, without fault of the buyer, fails to fulfill the delivery obligation within an additional one (1) week, the buyer may terminate the agreement in writing. The buyer forfeits the right to a contractual penalty if the claim is not made within six (6) months from the originally agreed delivery date.

The seller is not responsible for delivery delays caused by the shipping company.

Typical delivery times for web store orders, excluding freight time, are based on product stock levels: two (2) business days, approximately 10 days, or at most 1 month. The current delivery time is indicated on the product page of the web store. If the product includes multiple components requiring pallet freight or programming, delivery time is typically 3—4 business days.

Delivered equipment remains the property of the seller until fully paid.

Buyback. After payment, the seller is not obligated to repurchase equipment unless a direct technical fault or gross negligence attributable to the seller is identified.

If desired, the seller may, on a case-by-case basis, repurchase used or unused equipment at a price deemed appropriate.

Liability for Product Defects. The seller commits to repairing all faults resulting from design, raw materials, or manufacturing as described below. If the equipment is subjected to greater use than agreed or expected at the time of contract, the period of liability shortens accordingly. The seller is responsible for the functionality of the equipment during the warranty period and otherwise within the presumed lifespan in accordance with good practices. The seller is not liable for defects caused by installation, use, or maintenance contrary to the instructions.

The seller’s liability applies to defects that appear within the timeframe described below, calculated from the delivery of the device. The basis is the usage load documented or assumed at the time of the offer or sale. The seller’s liability is valid only at the original location within the country. With special agreement, the liability may be transferred to another location. This requires a separate written agreement. Normal wear and tear or degradation is not covered.

The seller is also not liable for financial consequential damages, such as repairs carried out by HVAC companies, warranty repairs, or other maintenance unless separately agreed in writing. Primarily, warranty-related repairs are performed at the seller’s premises, and the buyer is responsible for disassembly, transport, and related costs. This limitation does not apply if the seller is guilty of gross negligence.

Limited System and Purification Warranty. Covers cases where the seller has selected equipment based on provided initial data, including required water volume, well type, household usage and occupancy, possible variations in water quality (as reported by the buyer), a comprehensive water analysis, or submitted water sample quality.

The purification warranty only applies to the parameters included in the offer. The buyer has no right to warranty claims for the removal of compounds not included in the analysis. For example, an iron removal filter is not intended to remove radon.

If water quality remains unchanged, the system and purification warranty duration is one (1) year. During this time, any detected disturbances in water quality are covered. The warranty requires proper use, maintenance, and timely filter changes as per instructions.

The seller is not liable for disturbances resulting from significant changes in water quality, such as surface water entering the well, changes in groundwater level, sediment absorption, increased impurity levels, or lack of maintenance. During the warranty, the seller may, at its discretion, analyze submitted water samples free of charge if clear underperformance or malfunction is suspected. Free analysis is limited to the seller’s own water laboratory services. The seller determines which water parameters are sufficient for confirmation. The buyer covers costs for sending water samples.

The mechanical lifespan of the equipment is generally at least ten (10) years. With proper spare parts and components, the lifespan may be longer. Pumps, valves, or solenoids have a two (2) year warranty due to factors affecting their lifespan, including water quality and pre-filtering.

Key components such as filters, membranes, or media are consumables. If use exceeds the expected level or raw water quality varies, the lifespan of these components shortens. The theoretical capacity of a filter is based on designed impurity levels in relatively clean water (e.g., mg/l), meaning real-world performance may vary.

If changes occur in raw water, the seller is not responsible for the filter system’s performance or purification capacity.

At the time of sale, binding regulations by relevant authorities (e.g., Ministry of Social Affairs and Health, Radiation and Nuclear Safety Authority) were taken into account. Equipment selection and provided instructions reflect the best knowledge at the time. The seller is not liable for any direct or indirect harm or cost resulting from device malfunction, insufficient purification, or incomplete official guidelines. In the case of harmful substances in water, the buyer bears the burden of proof for any permanent faults or harm. The buyer is responsible for ensuring the quality of purified water via regular water analyses.

Harmful Contaminants, Filters, and Equipment. The buyer acknowledges that while the seller selects devices based on best knowledge and product specifications, a technical failure may occur that cannot be detected by sight, smell, or taste. In such cases, the seller will repair the fault under warranty and within the expected lifespan. The buyer is responsible for monitoring water quality through analyses. If a malfunction is suspected, the buyer must stop using the equipment and notify the seller immediately. The seller is not liable for indirect costs such as health checks or medical visits.

The seller is responsible for errors in device selection or misinterpretation of analysis results leading to unmet purification results. The seller will primarily attempt to restore functionality. If unsuccessful, equipment may be replaced. In minor deviations, a price reduction may be negotiated. The seller may cancel the sale if the repair or additional equipment would be unreasonably costly. The buyer may cancel the sale if the seller is unable to make the system operational.

The seller is not liable for performance if the analysis provided at the time of the offer was incomplete and the buyer proceeded regardless. For example, if water color is assumed to come from iron but is later found to result from humus not included in the analysis.

The seller is not responsible for water quality changes caused by the filter and their effects on the property’s systems (e.g., sediment loosening from pipes or pH changes affecting metal fittings).

Limited Mechanical Warranty. The expected mechanical life is at least ten (10) years. With proper components, it may be longer.

Component warranty is as follows:

All components are intended solely for water filtration unless otherwise agreed. The warranty does not cover damage from temperature changes (e.g., freezing, heat), impact, over-tightening, excessive pressure, or improper use. Damages from equipment failure are primarily covered by the buyer’s home or similar insurance. If gross negligence or known device faults can be proven, the seller or their liability insurance covers the damage.

The warranty excludes issues caused by accumulation of substances (e.g., iron, manganese, lime), misuse, electrical failures, fire, war, or natural forces (e.g., lightning).

Both parties may provide an opinion on the cause of damage. If no agreement is reached, external experts may be consulted.

Mechanical warranty follows the subcontractor’s warranty terms, typically 24 months, evaluated case by case.

Duty to Notify. Upon fault detection, the buyer must notify the seller without undue delay and no later than two (2) weeks after the seller’s liability period ends. If further damage is likely, the seller must be informed immediately. Failure to notify within this timeframe results in loss of claim rights. Upon receiving notification, the seller must repair the fault as promptly as the situation requires. The seller is responsible for the costs as described below.

Repair of Faults. The seller decides whether the repair is carried out at their premises, factory, or the buyer’s location. The buyer may not commission repairs without the seller’s consent. In such cases, the seller may reject compensation. Minor repairs must be performed by the buyer. These include routine maintenance tasks such as clock device replacement, plugs, seals, top screen, automatic valve, and quick connector hose fittings. These repairs typically require only one or two basic tools. The seller fulfills its obligations by sending a replacement or repaired part. Defective parts remain the seller’s property.