Effective from 20.12.2018

Web Store

AQVA Finland Oy (Business ID 2351337-8) sells products to private adult persons within Finland and the EU. All prices shown include VAT. We reserve the right to price and delivery cost changes.

Placing an order

You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.

Paying for your order

The payment service between vendors and consumers is offered by Svea Payments Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Svea Payments Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Svea Payments Oy (or our auxilary business name Maksuturva Group Oy) will show as the recipient of the payment.

Read more about paying via Svea Payments -->

Payment options

Online Bank Payments

You can pay for your order using any of the online payment buttons of Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank where you can pay for your order directly from your bank account. The recipient for the payment is Svea Payments Oy (or our auxiliary business name Maksuturva Group Oy), that is the payment service provider in our web store.


Card Payments by Visa, Visa Electron, Mastercard or Business Eurocard

Paying with a credit or debit card is always easy and safe in our web store. Card payments in our webstore are provided by Svea Payments Ltd in cooperation with Checkout Finland Oy and Bambora AB. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Svea Payments Ltd’s or the webstore’s systems; the card data is processed by the technical service provider Checkout Finland Oy.


Card Payments and MobilePay by Visa, Visa Electron, Mastercard or Business Eurocard

Paying with a credit or debit card is always easy and safe in our web store. Card payments and MobilePay payments in our webstore are provided by Svea Payments Ltd in cooperation with Checkout Finland Oy and Bambora AB. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Svea Payments Ltd’s or the webstore’s systems; the card data is processed by the technical service provider Checkout Finland Oy.


Payment by invoice

Svea Ekonomi offers you an easy and safe way to make purchases by invoice.

When you choose to pay with invoice, you will always get at least 14 days payment time. Interest for delayed payments is a legitimate interest for late payment i.e. 7 % + reference rate applied by the European Central Bank. We charge 5 EUR for payment reminders. Please note that the buyer must be at least 21 years old.

You can check your open invoices from My Pages.

The use of Svea Ekonomi’s payment methods requires an approved credit decision. When applying for a credit, the applicant gives permission to request information from other lenders on the customer credit information system of Suomen Asiakastieto Oy. We will also check the applicant's credit information. A customer, whose credit application has been rejected, has the right to apply for a new credit decision by providing additional information through contacting Svea Ekonomi’s customer service.

You can also pay your invoice in smaller monthly instalments

Purchase credit is a one-time credit that allows you to split the invoice into smaller monthly payments in a way that is suitable for you. If you want to pay the invoice in instalments, you need to familiarize yourself with the credit account terms and conditions that have been sent to you with the invoice and approve them with your signature. After approving the terms with your signature, you can pay the minimum amount on the invoice. You can pay the remaining credit amount at any time without any additional charges for unused credit time.

You can read the terms and conditions of account credit here: General Terms and Conditions and Standard European Consumer Credit Information.

Part payment

Part payment is a one-time credit, which allows you to pay for your purchase with the payment period of your choice. You can choose the most suitable payment plan from the options offered at the webshop. Please note, that the buyer must be at least 21 years old.

You can check your open credits from My Pages.

You can read the terms and conditions of account credit here: General Part Payment Terms and Conditions and Standard European Consumer Credit Information.

The use of Svea Ekonomi’s payment methods requires an approved credit decision. When applying for credit, the applicant gives permission to request information from other lenders on the customer survey information system of Suomen Asiakastieto Oy. We will also check the applicant's credit information. A customer, whose credit application has been rejected, has the right to apply for a new credit decision by providing additional information through contacting Svea Ekonomi’s customer service.

Contact information and customer service

If you have any questions regarding invoices or part payment, please contact us at +358 9 4242 3330 (Mon-Thu 8-18, Fri 8-17) or by contact form.

Svea Ekonomi adheres to the Personal Data Act. Read our privacy policy here. For more information on distance selling and trading on the internet, please visit the Finnish Competition and Consumer Agency website at or check out our home page.


Payments with the Pivo-app

Our web store offers easy and secure mobile payments using the Pivo-app. Customers of all banks can use Pivo. When using a mobile device for payment, the Pivo-app opens automatically while when using a computer’s browser, you can add your phone number in the space provided and accept the payment either in your Pivo-app or in another app chosen based on your phone number. By default, the payment will be debited from your bank account (OP Bank’s customers) or from the card that you have added to your Pivo-app (customers of other banks).


Payments with the Siirto-app

Our web store offers easy and secure mobile payments using the Siirto-app. Siirto is a new version of online banking payments. Siirto-payments can be made via Nordea’s Siirto-app, Pivo-app and with OP-Mobile. When using a mobile device for payment, the Siirto-app you use opens automatically, while when using a computer’s browser, you can add your phone number in the space provided and accept the payment in the Siirto-app you use. The payment will be debited from the bank account you have saved in your Siirto-app.

Contact information for the payment service provider:

Svea Payments Ltd
Business ID: 2121703-0
Mechelininkatu 1A
00180 Helsinki
Tel. (09) 42 41 7040
E-mail: customerservice.payments@svea.fi
www.sveapayments.fi/en

Order and payment confirmation

After a successful order an order confirmation will be sent to your email. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.

Delivery and costs

The delivery costs will be stated after you have chosen a payment and delivery method. We deliver orders (e.g. parcel post) as registered or unregistered mail, of which registered mail is trackable with a tracking code.

Delivery time

Our usual delivery times within Finland are 2 days depending on the order and delivery method. More specific delivery times will be stated on the product pages. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery. We will notify our customers of any exceptions in delivery times on the front page of our web store or via an email for the customer.

Terms for product exchanges and returns

You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing. When returning an order, please attach your customer number/name and contact information as card card-body as your bank account number for money refunds.

Return your order to:
AQVA Finland Oy
Palautukset
Haukilahdenkatu 4, 00550 Helsink

Problem situations

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.

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