Effective from 20.12.2018

Web Store

AQVA Finland Oy (Business ID 2351337-8) sells products to private adult persons within Finland and the EU. All prices shown include VAT. We reserve the right to price and delivery cost changes.

Placing an order

You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.

Paying for your order

The payment service between vendors and consumers is offered by Svea Payments Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Svea Payments Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Svea Payments Oy (or our auxilary business name Maksuturva Group Oy) will show as the recipient of the payment.

Read more about paying via Svea Payments »

Read more about payment methods » 

Order and payment confirmation

After a successful order an order confirmation will be sent to your email. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.

Delivery and costs

The delivery costs will be stated after you have chosen a payment and delivery method. We deliver orders (e.g. parcel post) as registered or unregistered mail, of which registered mail is trackable with a tracking code.

Read more about delivery methods »

Delivery time

We will send the products mainly within 2 working days, if Posti has been chosen as the delivery method. More specific delivery times will be stated on the product pages. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery. We will notify our customers of any exceptions in delivery times on the front page of our web store or via an email for the customer.

Terms for product exchanges and returns

You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing. When returning an order, please attach the completed return form that came with the package. If you need a new return form, you can print it here.

Return your order to:
AQVA Finland Oy
Palautukset
Haukilahdenkatu 4, 00550 Helsinki

Problem situations

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.

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